Shipping
Last updated 26 October 2026
Where we ship
We ship from Freshwater, NSW, Australia, to Australia, the United States and the United Kingdom. We do not ship to PO boxes outside Australia or to other countries yet.
Processing time
We make our products in small batches. Orders are usually packed and dispatched within 1 to 3 business days (Monday to Friday, excluding Australian public holidays). Orders placed after 12pm AEST/AEDT cut-off or on weekends are processed the next business day. During launches and holiday periods processing may take longer; we will show this on the site if so.
Shipping costs and delivery times
The shipping cost is shown at checkout before you pay. Delivery times are estimates from dispatch and are not guaranteed.
| Destination and service | Cost | Free shipping | Delivery time |
|---|---|---|---|
| Australia, standard tracked (Australia Post) | A$9.95 flat rate | free on orders over A$80 | 2 to 6 business days after dispatch (metro); up to 10 business days for regional and remote areas |
| Australia, express | A$14.95 | — | 1 to 3 business days after dispatch |
| United States, international tracked | US$19.95 flat rate | free on orders over US$120 | 7 to 15 business days after dispatch |
| United Kingdom, international tracked | £14.95 flat rate | free on orders over £90 | 7 to 14 business days after dispatch |
Total time to receive your order is processing time plus delivery time.
Tracking
Every order is sent with tracking. We email the tracking number when your order is dispatched.
Customs, duties and taxes
Customs, VAT and duties: you pay them. We ship UK orders from Australia on a Delivered Duty Unpaid (DDU) basis. Our prices and shipping charges do not include UK import VAT, customs duty or carrier handling fees. Royal Mail or the courier will ask you to pay these before delivering the parcel, and you are responsible for paying them. Amounts are set by HMRC and the carrier, not by us. If you refuse a parcel because of these charges, see "Refused and undeliverable parcels" below.
Delays, lost and damaged parcels
If your tracking has not updated for 10 business days (AU) / 15 business days (international), or your parcel arrives damaged, email hello@whoosa.com with your order number (and photos if damaged). We will work with the carrier and send a replacement or a refund if the parcel is lost or damaged in transit. Customs delays are outside our control.
Address errors
Please check your address at checkout. Email us straight away if you need to change it; we can only change it before dispatch. If a parcel is returned to us because the address was wrong or incomplete, we can reship it if you pay the new shipping cost, or refund the products less the original shipping cost.
Refused and undeliverable parcels
If you refuse a parcel, do not collect it, or it cannot be delivered, and it comes back to us, we will refund the product price once it arrives. We do not refund the original shipping cost, and we deduct any return freight or duties the carrier charges us. If the parcel is destroyed or abandoned by the carrier or customs, we may not be able to refund. This does not affect your rights if the parcel was lost or damaged through our fault or the carrier's.
Contact
Shipping questions: hello@whoosa.com.